1. What shipping companies do we use?
www.surf2getretail.com use Blue Dart / FedEx as their primary shipping partner. While our priority is for safest and fastest delivery, Blue Dart and FedEx globally known for its efficient shipping practices, deliver 80% of our shipments in 1 to 2 business days. Alternatively, we use Delhivery and Ecom Express to ship our packages to pincodes that are not covered by Blue dart / FedEx and shipments to rural locations.
2. How do I track my order?
You can check the status of your order from your MyAccount > Order Tracking page or from the tracking link we provide in the order shipped e-mail
we ensure timely communication about your order status via Email / SMS under the following conditions:
- When your order is confirmed / processed / shipped / delivered or
- When your order shipment is delayed
3. How long does it take to deliver the product after it has been dispatched?
We have 1 day deliveries to 32 cities across India. They are Agra, Ahmedabad, Bangalore, Chennai, Greater Noida, Gurugram, Jaipur, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, Mysore, Navi Mumbai, Nagpur, New Delhi, Noida, Patna, Pune, Srinagar, Surat, Tirupati, Vizag and few more cities. While other locations usually take between 2 to 5 days to deliver the order after it has been dispatched.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
4. How much do you charge for shipping the products?
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at www.surf2getretail.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order.
5. My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us. We will follow up with the courier partner until your order is delivered.
6. What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us. We will follow up with the courier partner and notify you at the earliest possible.
7. Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team
8. Can I change the Shipping Address?
You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from ‘My Account’ section
If the order is not yet ready for dispatch, you can change your shipping address from ‘My Account’ section or contact us
If your current order has already been shipped, you can still update the address in your Address Book for future orders. To edit an existing address that is saved in your My Account > Address Book page and click on ‘Edit’. After you have made the required changes in the Address, click on ‘Save’..
9. What is RTO?
‘Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons: Hence, it is shipped back to the sender.
- You are not available to receive the order.
- Your location is out of delivery area of the courier.
- Payment is not ready with you at the time of delivery.
- Your address is not traceable.